Here are our terms & conditions we strictly follow to keep our business running smoothly.

Before booking in, please familiarise yourself with our T&Cs so you know what to expect.

These apply to everyone and to make it fair we cannot bend the rules for individuals.

So please dont ask!

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We are a private studio, so all consultations are done online unless prearranged.

We are an appointment only studio. We do not do walk-ins.

Cancellations are announced on our Facebook page.

  Please come to your appointment ALONE. If you have an appointment as a couple booked after one another with the same artist, you will have to come in separately! The studio is only small and can feel quite distracting for our artists if there is more than one client each in there. We hope you understand and apologise for any inconvenience.  There is a small waiting area outside our room where one person can wait or they wait in the car if you bring someone with you.

  From 28th February parking is no longer free at Basepoint (this is out of our control).

Parking is paid for via scanning a QR code

(all info is on the signs in the car park, or there is a QR code in our studio).

The first hour is free. After this, the prices are: 75p for 2 hours,

£1.50 for 3 hours or £3.00 for all day.

If it's a weekend you could park outside Basepoint on the public road

to avoid charges as its quiet at weekends.

  48 hours notice must be given to postpone all appointments or you WILL lose your deposit.

  Consent forms will now be sent to you on the morning of your appointment.

Due to our insurance company's policies, if you don't fill in a consent form and send it to us

on the morning of your appointment we wont be able to tattoo you! 

We do require a consent form is filled out on the day of the tattoo.

This must be done every time you get tattooed, in case situations have changed.

Forms must be filled out honestly to the best of your knowledge.

The correct consent forms will be emailed to you by our diary system

so please keep an eye out for this (check your junk folder just in case).

      Deposits for booking your procedure must be made at time of booking

and the balance will be due on the day, before you leave the studio.
On the day of your appointment, tattoo payments can be made to the tattoo artist directly via bank transfer, card or cash. Bank Transfer/Cards/ Cash are accepted only for payment on the day once the tattoo is done. There is a 2% charge to use the card machine (Taz only).

Liz doesnt accept card payments, only bank transfer and cash!

Please make sure you have the funds to pay on the day of the appointment and if you need a card reader to pay by card, bring it with you.

  Deposits are non-refundable and cannot be transferred to another customer.

  Deposits will be forfeited if you cancel the appointment (we can reschedule your appointment to a later date, but to keep deposit you must reschedule straight away)

  You may reschedule your booked tattoo appointment twice.

If you move it a third time you will lose deposit and must do a fresh booking with a new deposit.

  If you change your mind on the tattoo design from the one you originally booked in for and it is more work, you may need a second appointment to finish the tattoo and additional charges will apply. We also have the right to cancel your appointment if you book in for a design that we will do and then you change your idea to something we dont do style-wise and your deposit will be forfeited!

  All prices/ quotes given before the tattoo appointment are estimates only. This is because your tattoo could take more or less time than quoted for and there are multiple factors that affect this. Tattoos can sometimes take longer than expected so a second or third session etc.. may be needed to finish the tattoo.

  You will be expected to disclose any information about health conditions and medications for us to be able to tattoo you. Certain Medical conditions, medication or medical history means we may not be able to tattoo you. Conditions that can affect the tattoo process include:

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• Diabetes:  Always get your Doctor's approval before getting any work done. It can slow down the healing time of your tattoo.  You may need to keep up with the aftercare longer, take extra care of yourself during the healing process and be patient.

• Steroid Medication Use:  Can slow down your healing time 

• Skin Conditions: Psoriasis, Eczema, Acne, Keloids. Prescription drugs for acne can cause skin to be hypersensitive. Getting a tattoo could be disastrous and lead to severe pain and scarring. 

• Blood Thinners or Blood Pressure Medications: Blood thinners can make you bleed more while the pain from being tattooed can cause your blood pressure to rise. Ink blow outs can occur as a result of taking any blood medication.

• In-Vitro Fertilization: Can really cause issues with the heal time, quality of heal and end result of tattoo appearance.  It's recommended to wait until the medication is out of your system before you consider any tattoo work to ensure the best result.

• Extreme cold or heat: Can cause issues with healing.  (Excessive sweating & really dry skin)

• Tight clothing/shoes: Cause chaffing which can rub against the tattoo causing colour loss, spotting in the tattoo or cause a blowout effect. ​

  The Tattooing of Minors Act 1969 makes it illegal for anyone under the age of 18 to get a tattoo. Parental consent is not accepted. You must be 18 years or older to get tattooed. If you look underage, we will need to see ID before we tattoo you. ID accepted is a Passport or Driving Licence only.

  We will NOT tattoo anyone who is under the influence of alcohol or drugs.

  Do not drink alcohol, take Aspirin or Ibuprofen 24 hours before your tattoo as it can affect the way the tattoo heals.

  Children under 18 are NOT allowed in the studio at any time due to insurance purposes.

  Touch ups on tattoos are NOT free of charge. You will be required to pay normal rates if a touch up is needed. So, it is important that you look after your tattoo!
 

We will not be held responsible for any issues that occur once you leave the studio with your new tattoo. How it heals is down to you and your aftercare routine.

  We will NOT tattoo anything that can be deemed racist/ homophobic or generally offensive.

  You won’t receive your design until the day before or sometimes we will show you the design on the day of the appointment and any small changes can be made then, so please make sure you are clear with your artist what you want tattooed at the time of booking.

  We will NOT tattoo hands/ necks/ faces or fingers if you don't have a lot of tattoos already.

  If you are late to your appointment you will still be charged from the arranged start time of the appointment. We reserve the right to cancel your appointment and keep the deposit if you arrive late and leave insufficient time to complete the tattoo.

Please book your tattoo/ brows on a day where you have no immediate plans after in case the procedure takes longer than planned.

We reserve the right to refuse to tattoo you if we feel there is a good reason.

We reserve the right to refuse to do any tattoos we are not comfortable with doing.

  We will not accept abusive behaviour towards any of the Ruby Lou’s staff members.

  We cannot tattoo you if you are pregnant or breast feeding.

  Gift vouchers must be paid for via bank transfer (BACS). They are valid for a year from the purchase date.

  We can accept gift vouchers as tattoo deposits but in the event of not showing up to your appointment without contacting your artist, the FULL amount of your voucher will be used as forfeit.

  Your tattoo design will be based off of your reference material and not an exact replication as all of our artists provide original artwork and we will NOT copy another tattoo artist's work.

  If you fail to attend your appointment, without having contacted the studio, you will lose your deposit in full and any future tattoo appointments that you have already booked in the diary will be automatically cancelled and any deposits paid will be forfeited.

  It is advised to drink a lot of water the weeks leading up to your tattoo as it helps hydrate the skin and will make the tattooing/ healing process easier.

  It is your responsibility to care for your new tattoo and follow the artist's advice.

We only recommend using aftercare products which are specifically made for tattoo aftercare.

We will provide you with aftercare instructions to let you know how to look after your tattoo and we sell aftercare cream at the studio that is the best on the market and completely vegan friendly.

  When you book in for your tattoo , you are booking with that specific artist. This means that all monies go directly to that artist, if that person moves premises you must contact them directly and not Ruby Lou's.

We thank you in advance :)