Palm Tree Leaves

Terms and Conditions

for getting tattooed at Ruby Lou’s Tattoo Studio:

In order for us to stay open and be able to operate safely we are going to have to follow some strict COVID guidelines so we are all safe. We will expect everyone to follow these rules until further notice:

  • We are closing our doors to the public and will be operating as a private studio, therefore no walk in bookings will be taken within the shop. If you would like to discuss a tattoo design or booking, please contact us via phone, email or the Ruby Lou's Facebook page.

  • Please wait outside when you get to the studio and your artist will text/call you when they are ready for you to come in! We don't want customers coming in at the same time so to make it safer for you we will allow you to come in at different times. There will be no waiting area available. You must wait outside or in your car. (Again this is something we are not used to but have to do this).

  • Providing a clean and hygienic studio is always one of our main priorities at Ruby Lou's. We are consistently thorough and diligent with our cleaning standards and have recently implemented a more vigorous routine within our common areas in effort to remain a safe and healthy environment.

  • Face masks MUST be worn at all times in the studio!

  • Boris has announced that face masks are not mandatory from 19th July. However, due to the fact we are working in close contact, we will require clients and staff to wear a mask whilst getting tattooed. This is purely to protect clients, staff and our families, until further notice. We thank you for your understanding and we are doing all we can to keep Ruby Lou's Tattoo Studio a safe place to get tattooed in.

  • If you cannot wear a mask due to being "exempt" you will have to wait until the pandemic is completely over to book in. We apologise but we have to protect our staff and other customers in the studio!

  • Safe social distancing where possible must be adhered to.

  • If you find yourself feeling unwell, have a cough or fever, or have been exposed to anyone experiencing symptoms, please get in contact with us to rearrange your appointment and continue to self isolate. Most of our artists have quite busy schedules but we will try our best to book you back in as soon as we can, with this being said, we will not rebook your appointment within 14 days of any displayed symptoms.

  • Our 48 hour notification policy will be reduced to 24 hours ONLY if it's COVID related. If you contact us to rearrange your appointment providing more than 24 hours notice we will transfer your deposit. If less than 24 hours notice is provided than your deposit will be forfeited. Whilst we do not wish to be unreasonable and fully understand that being unwell is absolutely no ones fault, we also have a duty to protect our self employed artists.

  • Consent forms can be found on the tab at the top of this page and must be sent back no earlier than the morning the appointment before you come in. Amendments will be made to the consent form to allow questions regarding COVID to be added. This is so you don't have to touch our consent form tablet. If you don't fill in a consent form and send it to us on the morning of your appointment we wont be able to tattoo you!

  • Please come to your appointment ALONE. If you require someone to be with you for health reasons we will have to book you in when the pandemic is over. If you have an appointment as a couple booked after one another with the same artist, you will have to come in separately!

  • Please bring minimal personal items with you, e.g just car keys and purse/ wallet. Mobile phones will have to be wiped down with a special antibacterial wipe provided by us if you wish to use it during your tattoo.

  • We will be taking your temperature (via a non-contact Thermometer to the forehead) on arrival to ensure you are OK to get tattooed on the day. If you have any issues with this please tell us at the time of booking!

  • Refreshments will be temporarily unavailable (which we hate as you know we love making teas and coffees for you all). You cannot bring food in with you. You may bring a bottle of water with you but you must keep this with you at all times and take it away with you at the end of your appointment. If you need food you may go to the local Aldi or Garage but you have to consume this outside the premises and dispose of your rubbish outside in the bin. (We can provide water in a plastic disposable cup if needed). If you need a break for food you may consume this outside in the common waiting area.

  • Any customer that has a recurring cough (even if its not COVID related) will have to wait until this pandemic is over to book in as we cannot chance risking our safety! We are not doctors and this could appear to be a symptom of COVID to us (Sorry 😭)

  • Please bring your own clean mask which must be worn through out the tattoo procedure. We can provide one at a small charge.

  • We will be wearing PPE, in addition to what we already use as standard, as advised by the government (gloves, masks, aprons, face shields etc..) Please make us aware prior to your appointment if you have any latex allergies so we can get Nitrile gloves to use for your tattoo

  • Upon arrival you will be asked to wash your hands or use the alcohol gel provided.

  • We will use disposable items where possible and will highly disinfect any and all tools for each client!

  • All surfaces and tools will be cleaned and disinfected between appointments as well as washing our hands regularly.

  • Only customers with tattoo appointments will be allowed in the studio. If you have an enquiry you have to contact us by phone/ email or Facebook messenger.

  • Deposits for booking in must be made to your tattoo artist directly via bank transfer only. On the day of your appointment,  tattoo payments can be made to the tattoo artist directly via bank transfer, card or cash.

  • In line with Government guidelines, if you attend your appointment exhibiting any symptoms of a cold, flu or virus we will have to turn you away. If this occurs, your deposit will be forfeited and a new one required to secure another appointment.

  • Deposits are to be paid for via bank transfer only. Bank Transfer/Cards/ Cash are accepted only for payment on the day once the tattoo is done. There is a 2% charge to use the card machine.

  • Deposits are non-refundable and cannot be transferred to another customer.

  • Deposits will be forfeited if you cancel the appointment (we can reschedule your appointment to a later date, but to keep deposit you must reschedule straight away)

  • You may reschedule your booked tattoo appointment twice. If you move it a third time you will lose deposit and must do a fresh booking with a new deposit.

  • If you change your mind on the tattoo design from the one you originally booked in for and it is more work, you may need a second appointment to finish the tattoo.

  • All prices/ quotes given before the tattoo appointment are estimates only. This is because your tattoo could take more or less time than quoted for and there are multiple factors that affect this. Tattoos can sometimes take longer than expected so a second or third session etc.. may be needed to finish the tattoo.

  • You will be expected to disclose any information about health conditions and medications for us to be able to tattoo you. Certain Medical conditions, medication or medical history means we may not be able to tattoo you.

  • The Tattooing of Minors Act 1969 makes it illegal for anyone under the age of 18 to get a tattoo. Parental consent is not accepted. You must be 18 years or older to get tattooed. If you look underage, we will need to see ID before we tattoo you. ID accepted is a Passport or Driving Licence only.

  • We will NOT tattoo anyone who is under the influence of alcohol or drugs.

  • Do not drink alcohol, take Aspirin or Ibuprofen 24 hours before your tattoo as it can affect the way the tattoo heals.

  • We do require a consent form is filled out on the day of the tattoo. This must be done every time you get tattooed, in case situations have changed. Forms must be filled out honestly to the best of your knowledge. If you would like to view the consent form beforehand, you can find this in the forms section above.

  • Children under 18 are NOT allowed in the studio at any time!

  • Touch ups on tattoos are NOT free of charge. You will be required to pay normal rates if a touch up is needed. So, it is important that you look after your tattoo!

  • We will not be held responsible for any issues that occur once you leave the studio with your new tattoo. How it heals is down to you and your aftercare routine.

  • We will NOT tattoo anything that can be deemed racist/ homophobic or generally offensive.

  • You won’t receive your design until the day before or sometimes we will show you the design on the day of the appointment and any small changes can be made then, so please make sure you are clear with your artist what you want tattooed at the time of booking.

  • We will NOT tattoo hands/ necks/ faces or fingers if you don't have any tattoos already.

  • If you are late to your appointment you will still be charged from the arranged start time of the appointment. We reserve the right to cancel your appointment and keep the deposit if you arrive late and leave insufficient time to complete the tattoo.

  • Appointments cannot be reserved without a deposit. Once deposits are received, we can book you in and it secures the appointment. Please book your tattoo/ brows on a day where you have no immediate plans after in case the procedure takes longer than planned

  • All prices/ quotes given before the tattoo appointment are estimates only. This is because your tattoo could take more or less time than quoted for and there are multiple factors that affect this.

  • We reserve the right to refuse to tattoo you if we feel there is a good reason. We have the right to refuse to do any tattoos we are not comfortable with doing.

  • We will not accept abusive behaviour towards any of the Ruby Lou’s staff members.

  • We cannot tattoo you if you are pregnant or breast feeding.

  • Gift Vouchers must be paid for via bank transfer (BACS). They are valid for a year from the purchase date.

  • We can accept gift vouchers as tattoo deposits but in the event of not showing up to your appointment without contacting your artist, the FULL amount of your voucher will be used as forfeit

  • Your tattoo design will be based off of your reference material and not an exact replication as all of our artists provide original artwork and will NOT copy another tattoo artist's work.

  • If you fail to attend your appointment, without having contacted the studio, you will lose your deposit in full and any future tattoo appointments that you have already booked in the diary will be automatically cancelled.

  • It is advised to drink a lot of water the weeks leading up to your tattoo as it helps hydrate the skin and will make the tattooing/ healing process easier.

  • It is your responsibility to care for your new tattoo and follow the artist's advice. We only recommend using aftercare products which are specifically made for tattoo aftercare. We will provide you with aftercare instructions to let you know how to look after your tattoo and we sell aftercare cream at the studio that is the best on the market and completely Vegan friendly.

  • Food must be consumed outside of our studio.

  • When you book in for your tattoo or piercing, you are booking with that specific artist/ piercer. This means that all monies go directly to that artist, if that person moves premises you must contact them directly and not Ruby Lou's.

Whilst some people may feel these temporary policies are inconvenient, we feel they are necessary to continue providing a safe working environment for both our clients and team members. All of us here at Ruby Lou's live with people we need to protect and it is our job to keep you, them and ourselves safe whilst maintaining an income. If you have any questions at all please do not hesitate get in touch.

We thank you in advance for following these rules :)

Coral
Starfish
Shell